FAQ: TROLL BRIDGE

When will the film be finished?

It’s finished. We’ve now moved to pledge material creation, entering the film festival circuit, and building an epic DVD / Blu-ray package with enough content that would make even Peter Jackson blush.

Last updated: December 12, 2018 16:08

When do pre-orders ship??

No later than November 1st, 2019. Distribution will disqualify us from the film festival circuit, so we’ll need to play things cool until the project has had the chance to run the gauntlet.

Should the circuit wind down prematurely we’ll certainly pursue shipping sooner, but we’ve etched a hard, final line under November 1. All pledge material will be unconditionally sent prior to that date.

Last updated: December 12, 2018 16:08

Why is the festival circuit so important?

This is the peer review process of the filmmaking journey. We owe it to our backers, volunteers, the film itself, and of course Terry to have the strongest film festival presence we can attain. TROLL BRIDGE was mastered for the cinema, and as a cinematic adaptation is its intended viewing environment.

Last updated: September 22, 2018 22:46

How are the DVDs / Blu-rays encoded?

All our media will be region free, so they will play worldwide. For scanline compatibility, we’ll be sending out to your country’s standards. So that means PAL for the countries that are PAL, NTSC for the countries that are NTSC. If you want a version different to that favoured by your country, please let us know so we can make a note on your account.

Last updated: September 22, 2018 22:45

Shipping Updates

Current Estimated Shipping Date: November 2019

Shipping will occur by November 1, 2019. We aim to ship before this date, but November 1 will serve as the ultimate final possible date of shipment.

Last Updated At: 12/17/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://troll-bridge.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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